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The Outliers Inn

The Outliers Inn is a place where people from all businesses and roles within business can examine goings-ons from different and hopefully humourous perspectives. It’s a place where we can be a lot less serious about ourselves, what we do, what our businesses do, and the manner in which they do it.

Whether you are in finance, sales, logistics, production. operations, human resources. facilities management. information technology – whatever your role might be – business people are always taking themselves too seriously – or are taken too seriously by others. All that ends here.

It’s a place where respectful irrevernce and self-deprecating humor is the order of the day.
We release a new podcast at least once a month though when during the month that is varies based on everyone’s schedule. Please consider subscribing to the podcast so as not to miss an episode.

  1. All Episodes
  2. Episode 9 - Customer Engagement

Episode 9 - Customer Engagement

Jul 12, 2016

About the Podcast

Topic: Join us as we have a spirited conversation on the subject of customer engagement with our guests Michele Battle-Fisher and Joe Dager.

Hosts: Joseph Paris, Founder of the OpEx Society & The XONITEK Group of Companies
  Benjamin Taylor,  Managing Partner of RedQuadrant.


Guests: Michele Battle-Fisher, Joe Dager

orgcomplexity

About Michele: Michele Battle-Fisher is an established health policy scholar and bioethicist. She is a Clinical Assistant Professor of Community Health at Wright State University Boonshoft School of Medicine in the U.S.. In 2013, she founded and continue to cultivate Orgcomplexity which focuses scholarship on applying systems science concepts to health policymaking, bioethics and governance. After a stint as a visiting scholar at the Hastings

Center, she dedicated her scholarship to pushing the policy and ethics world into largely uncharted territories of systems thinking and systems science.

She is a vetted member of the Bertalanffy Center for the Study of Systems Science, a think tank that follows the tenets established by Ludwig von Bertalanffy, the father of general systems theory. She established the Orgcomplexity blog (orgcomplexity.wordpress.com) which was the basis of her book, Applications of Systems Thinking to Health Policy and Public Health Ethics- Public Health and Private Illness (Springer). As a contributing writer for HIPPO Reads, her work has been featured by the Huffington Post and the HIPPO Reads magazine.

Business901

About Joe: Joe Dager is president of Business901, a firm specializing in bringing the continuous improvement process to the sales and marketing arena. He takes his process thinking of over thirty years in marketing within a wide variety of industries and applies it through Lean Marketing Concepts. Joe put himself through college utilizing the GI Bill, the result of being a member of the 82nd Airborne Division, and as a welder at Asphalt Drum Mixers. This hands-on approach and an education in both in Electrical and Mechanical Engineering has served him well becoming President of that company and later leaving to own Barlow Marketing, re-start Burke Heating Systems and Asphalt Machinery Corporation. He has over 30 years in the process equipment field and still regularly consults on some of the more difficult issues encountered.

He is a Lean Six Sigma Black Belt and has participated with companies involved in retail, manufacturing, software and professional services along their Quality Journey. In these companies, Joe developed and implemented sales and marketing strategies. Always being a process thinker, he attached Lean to the way of implementing sales and marketing and has advanced those practices through Design Thinking and Service Design concepts. The Business901 Blog and Podcast include many leading edge thinkers and been featured numerous times for its contributions to the Bloomberg’s Business Week Exchange. Joe has authored four books with the most recent published this year, The Lean Engagement Team.